Your Wbetz account is held and managed by the operator directly. This portal provides information about how sign-in works, but we cannot access, recover or unlock accounts – only the operator's own support team can help with account issues.
Signing in to your Wbetz account
Access your account through the operator's website in a few straightforward steps:
- Open the Wbetz site in your browser.
- Click the sign-in or login button.
- Enter the email address you used when registering.
- Enter your password.
- Confirm to reach your account dashboard.
If you don't have an account yet, registration takes place on the operator's platform too.
Account blocks and verification holds
Access can be restricted for several reasons. Before your first withdrawal, the operator asks for identity documents – typically a passport or driving licence, a utility bill, and a photo of your payment card. This verification usually completes within 48 hours, and until it does your account may show restricted access to certain features.
Accounts inactive for 12 consecutive months are subject to a €10 monthly administrative fee. Self-exclusion – whether temporary (set by the day, week or month) or permanent – blocks access entirely, and that's by design: if you've set a cooling-off period or chosen to close your account, the operator honours it. Getting back in before the period ends isn't an option, and support lines are there to help with problem gambling, not to bypass the block.
Accessing your account from a phone
Sign in using your mobile browser just as you would on desktop – same email address, same password. Wbetz offers a Progressive Web Application that can be installed directly from the browser on iOS and Android devices, no app store needed. Once installed, the sign-in process is identical.
Common reasons sign-in fails
When you can't get in, the cause is usually one of these:
- Wrong credentials – double-check the email address and password, and watch out for caps lock.
- Unverified account – the operator may require document upload before granting full access.
- Session expired – clear your browser cache and try again.
- Self-exclusion in force – if you set a break period, access remains blocked until it ends.
- Regional restriction – the platform is unavailable in certain jurisdictions.
Resetting a forgotten password
Request a reset link through the operator's own site – usually a "forgotten password" link appears on the sign-in screen. The link is sent to the email address you registered with. If that address is no longer accessible, contact the operator's support team directly with proof of identity. Never respond to password-reset emails from addresses you don't recognise, and always check you're on the operator's genuine domain before entering any details.
Where to get help with sign-in problems
The operator runs 24/7 live chat and email support at [email protected]. When you contact them, have your registration email address ready, note when the problem started, and describe exactly what appears on screen. The support team can unlock accounts, resend verification requests, and investigate technical issues – this portal cannot.
Keeping your account secure
Sign in only on the operator's own web address – type it yourself or use a bookmark, and never follow a link in an unexpected email or message. Use a password you don't share with other sites. On a device others can access, always sign out when you're done. Two-factor authentication, if the operator offers it, adds an extra layer of protection worth switching on.
Gambling is restricted to those aged 18 and over (18+). If it ever stops being entertainment, GamCare offers free, confidential support at gamcare.org.uk or by calling 0808 8020 133, available around the clock. GamStop (gamstop.co.uk) provides free national self-exclusion across UK-licensed sites.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.
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